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I, too, have had to send a 2nd request to cancel my account, just days after my dog sadly passed away BUT before my credit card was due to be charged for the following month. All while my account states it is expired, but was charged anyway. I am very upset to find out that this seems to be a common theme from what I thought was a reputable source for all things dog related. In addition, the phone number attached to my credit card charge is no longer in service.